Elevating Loan Servicing with Paramount's Technology Stack

In the rapidly evolving landscape of loan servicing, the technology stack supporting the loan servicers must adjust just as quickly. As a pioneering loan servicing company, we take immense pride in offering you a technology experience that goes above and beyond the industry norm.

Paramount’s commitment to excellence is reflected in its ability to effectively communicate with borrowers, ensure secure document management, harness the power of data analytics, and provide convenient payment options. Read on to learn about Paramount’s technology stack and loan servicing software features that position us as industry leaders and the right choice for your servicing needs.

Crafting Connections with Omnichannel Communication Excellence

At Paramount, we understand that communication is the bedrock of strong relationships, so our technology stack uses an omnichannel communication strategy to break barriers and foster engagement. Similarly, we can communicate via any channel a borrower needs, whether email, SMS, chat services, or by phone. Say goodbye to the days of one-size-fits-all communication—with Paramount, each borrower’s journey is personalized, convenient, and engaging.

Secure Document & Data Management

• Documents

Imagine a place where your loan documents are securely stored and effortlessly managed. Paramount’s loan servicing software empowers you to sign and store loan documents with utmost security and ease.

• Communications

Every call and every interaction is recorded and securely stored, ensuring a comprehensive audit trail. With Paramount by your side, navigating the intricate maze of regulatory compliance becomes a confident stride toward success.

Unleashing the Power of Data Analytics

Numbers tell stories, and at Paramount, we’re dedicated to helping you unravel the narratives hidden within your data. Our technology gives you real-time access to account status and details, allowing you to decode borrower behavior and market trends. Moreover, our performance dashboards are also customizable, giving you control of key performance indicators. And for those moments when you need to share your insights, our technology supports the creation of tailored reports that strengthen team collaboration and decision-making.

To learn more, connect with a loan servicing specialist.

Seamless Payment Options

An exceptional consumer loan servicing experience is incomplete without flexible payment options. Paramount understands the importance of borrower satisfaction, so we offer various convenient payment methods. Your borrowers can choose the way that aligns with their preferences and financial situation, enhancing their experience and boosting repayment rates. After all, convenience and satisfaction go hand in hand.

Your Brand, Your Identity: Customization Redefined

We understand that your business has a unique identity, and our technology respects that individuality. We offer a separate configurable dialing structure, custom-branded emails, and statements for first-party servicing. This means that your brand’s voice remains consistent and recognizable at every touchpoint. And for that extra layer of engagement, our technology enables you to create customized borrower portals, reinforcing your connection with borrowers.

Maximum Flexibility, Scalability, and Ease of Use

We have carefully curated our technology stack to make our client and consumer experience as seamless as possible. Our internal development team has developed customizations and integrations with the following:

• Loan origination platform that provides SAAS solutions for easy client and applicant access.
• Document creation platform to create custom electronically delivered loan documents.
• Custodial service to store authoritative copies of electronically signed documents.
• Loan management system to facilitate enterprise-level consumer loan servicing software.
• Omnichannel communications platform to facilitate global enterprise contact center solutions.

Compliance at Every Step of the Process

Like everything else in finance, portfolio servicing is riddled with regulations and pitfalls you need to avoid. One wrong step and your business could end up in hot water, often resulting in a hefty fine and a loss of reputation. Specifically, the Consumer Financial Protection Bureau (CFPB) and state-level attorneys general are responsible for ensuring the fair treatment of consumers by banks, lenders, alternative lenders, and other financial institutions.

Compliance is a part of the day-to-day responsibilities of Paramount Capital Group management, employees, service providers, and business partners. We have integrated a sound compliance management system (CMS) into our framework to effectively manage compliance with federal, state, and local regulatory requirements across an account’s entire servicing life cycle.

Final Thoughts: Your Journey, Our Commitment

As the pioneers of superior loan servicing software, we invite you to embark on a journey of excellence with Paramount. Our technology stack isn’t just a collection of features; it’s a reflection of our unwavering commitment to your success and borrower satisfaction. We’ve reimagined loan servicing software, transforming it into a seamless, secure, and personalized experience.

Choose Paramount for technology that speaks your borrowers’ language, safeguards your documents with unmatched precision, unveils the secrets of data, and offers payment convenience like never before. Contact us today to learn more about what Paramount can do for your business.

Or, read this case study to see the transformative power that partnering with a cutting-edge loan servicing business can have.