We offer industry-leading primary servicing solutions, encompassing new account onboarding, efficient receivables management, and frictionless omnichannel borrower communications––all within comprehensive compliance standards. Get personalized support through dedicated Partner Success Managers and access in-depth reporting and analytics.
Revolutionizing Loan Servicing
Leverage a superior borrower experience and robust analytical insights for maximum portfolio performance. Whether you need primary, third-party, or backup loan servicing, PCG delivers the insights to propel success.
Primary Servicing
Backup Servicing
Our backup loan servicing includes uncompromising data security, leveraging advanced measures including physical security protocols, encryption technologies, and robust access controls. Geographically diverse backup locations mitigate the risk of data loss from localized incidents or disruptions.
Compliant.
Customized.
Frictionless.
Customized.
Frictionless.
Data & Analytics
Data & Analytics
With real-time data about your portfolio, you’ll gain greater insights to make better, data-driven decisions. Utilize our data dashboards and/or we can provide direct integration into your analytics systems.
Compliance
Compliance
In the tightly regulated finance sector, maintaining compliance is no simple task. With over 25 years of experience, we reduce the risk of compliance breaches, oversights, and violations so you can focus on what you do best.
Backup Servicing
Backup Servicing
Access a complete range of backup servicing from full parallel services to standby. If needed, our team can take over to provide you with the asset management protection you need.
Technology & End-to-End Solution
Technology & End-to-End Solution
Our best-in-class tech stack is the backbone of a flexible and efficient platform to maximize collections. Our highly scalable and feature-rich API tools seamlessly integrate into existing technology for a high degree of customization without the headache.
Borrower Experience
Borrower Experience
Consistent results with high collection rates start with a superior borrower experience. Our accessible options and high-touch communications ensure that borrowers pay on time for maximum portfolio performance.
Data & Analytics
With real-time data about your portfolio, you’ll gain greater insights to make better, data-driven decisions. Utilize our data dashboards and/or we can provide direct integration into your analytics systems.
Compliance
In the tightly regulated finance sector, maintaining compliance is no simple task. With over 25 years of experience, we reduce the risk of compliance breaches, oversights, and violations so you can focus on what you do best.
Backup Servicing
Access a complete range of backup servicing from full parallel services to standby. If needed, our team can take over to provide you with the asset management protection you need.
Technology & End-to-End Solution
Our best-in-class tech stack is the backbone of a flexible and efficient platform to maximize collections. Our highly scalable and feature-rich API tools seamlessly integrate into existing technology for a high degree of customization without the headache.
Borrower Experience
Consistent results with high collection rates start with a superior borrower experience. Our accessible options and high-touch communications ensure that borrowers pay on time for maximum portfolio performance.
Results You Can Measure
25+
Years in Business
400+
Customizable Dashboards
$1,500B+
Assets Managed
165,000+
Consumer Loans Serviced
Hindsight to Insight
Every lender has different exposures and risks depending on their clientele. With real-time, customized data, we offer a depth and breadth of analytics that helps you make critical decisions in less time without needing to outsource or in-house reporting work.
READY TO TAKE THE NEXT STEP?
We're ready to listen and develop a solution that works for your unique needs. Speak today with a loan servicing specialist.
Omni-Channel
Communication
With seamless interaction across various channels, our borrowers can engage effortlessly through their preferred means of communication such as SMS, chat, email, or phone, ensuring a high-touch approach for high rates of collection.
SMS
Borrowers can receive timely reminders, payment updates, and helpful tips delivered straight to their messages, ensuring they stay on track with payments.
CHAT
A live chat function can help borrowers address any questions, comments, or concerns they may have about their loans, ensuring that issues are resolved quickly.
For borrowers who prefer email as a mode of communication, they can receive payment notices, reminders, newsletters, and other helpful information delivered right to their inbox.
PHONE
Sometimes, you just want to talk to someone to discuss more complicated issues. For these borrowers, our customer service reps can help solve issues faster so they can resume payments.
Account Servicing is managed by Paramount Capital Group, LLC, NMLS #1114719. CA debt collector license #10508-99. For more information, visit NMLS Consumer Access www.nmlsconsumeraccess.org.
NV Collection Agency License FCA10726, NV Compliance Manager certificate CM12548. © Copyright 2024 – Paramount Capital Group, LLC | Privacy Policy | Terms of Service
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