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Consumer Loan Servicing With Paramount Capital Group

If you’re looking for superior loan servicing that is compliant, customized, and data-driven to maximize portfolio performance, turn to Paramount Capital Group.


If you are looking for consumer loan servicing for your company’s loans, partnering with Paramount Capital Group may be the exact solution you’re looking for.

What PCG’s Consumer Loan Servicing Does For You

Paramount Capital Group is an end-to-end consumer-focused loan servicing company that has provided customized, flexible, and compliant niche servicing, sub-servicing, and backup solutions for more than 25 years. Our services start the moment the loan is closed and continue throughout the entire course of loan repayment.

Let Paramount Capital Group Take Care of Your:

  • New account onboarding
    • Flexible, customized integrations into your existing technology via our API tools
    • Dedicated Partner Success Manager
  • Billing and payment processing
    • Omnichannel borrower communications and customized messaging strategies
    • Digitally delivered borrower communications (mailed as needed)
    • An online borrower portal and Mobile App for convenient account and payment access
  • Portfolio and account management
    • Real-time views of account status details
    • Secure document and data storage
    • All phone calls and communications recorded and stored
  • Comprehensive reporting and analytics
    • View account status and details in real-time
    • Performance dashboards based on your KPIs
  • Delinquent account management

These services benefit from our cutting-edge technology stack, which has been carefully curated to provide a seamless client and consumer experience. Using our end-to-end solutions can increase your collection rates, expand your staff’s capacity, and reduce your compliance risk.

PCG Consumer Loan Servicing in Action

Interested in seeing how Paramount Capital Group works? Here’s an example of our servicing process that can be customized for your unique needs:

Paramount reports each account to the credit bureaus on a monthly basis. At any point when a payment is received, a “thank you for your payment” communication is sent. Our collection processes are customized to fit your needs. No matter what the configuration is, you always have access to your dedicated Partner Success Manager along with real-time information for full insights into your portfolio data. Plus, you can relax knowing that PCG’s collectors average 15+ years of experience to help maximize the value of your accounts.

PCG Knows Compliance

Compliance is a part of the day-to-day responsibilities of Paramount Capital Group management, employees, service providers, and business partners. We have integrated a sound compliance management system (CMS) into our framework to effectively manage compliance with federal, state, and local regulatory requirements across the entire servicing lifecycle of an account.

PCG Also Provides Backup Servicing

In addition to primary loan servicing, PCG provides backup servicing on a cold, warm, or hot basis, depending on the requirements for your investor/lending group. PCG backup services include:

  • Multiple ways to receive and sync your data
    • Flat file for weekly or monthly data sync (cold backup)
    • Restful API connection for hot backup solution
  • Optional regular data reconciliation
  • Data, reporting and analytics customized to your requirements
  • Customized servicing plan and written procedures
  • Data securely stored in tier point data center with geographically diverse backup
  • Dedicated Partner Success Manager to update servicing plan

The Best Reason to Talk to PCG for Loan Servicing

In addition to providing superior loan servicing that can maximize your cash flow and minimize compliance risk, there’s one other very important reason to trust PCG to take care of your loans: Our suite of servicing methodologies and technology has been refined over the past 25 years to service our own portfolio in the private student tuition financing market. We really do have the entire picture on servicing loans across the entire credit spectrum. You can be confident we will take the same care of your money as we do our own. If you’re looking for another primary or backup loan servicing option, find out more about how our flexible and comprehensive loan servicing solutions can benefit your organization. For information or to talk to us about becoming a PCG partner, click here.

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Account Servicing is managed by Paramount Capital Group, LLC, NMLS #1114719. CA debt collector license #10508-99. For more information, visit NMLS Consumer Access www.nmlsconsumeraccess.org.

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